* {
            margin: 0;
            padding: 0;
            box-sizing: border-box;
        }
        
        body {
            font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;
            background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
            padding: 40px 20px;
            min-height: 100vh;
        }
        
        .container {
            max-width: 1200px;
            margin: 0 auto;
            background: white;
            border-radius: 16px;
            box-shadow: 0 20px 60px rgba(0,0,0,0.3);
            overflow: hidden;
        }
        
        .language-nav {
            background-color: #f8f9fa;
            padding: 15px 40px;
            border-bottom: 1px solid #e0e0e0;
            display: flex;
            align-items: center;
            gap: 10px;
        }
        
        .lang-label {
            font-size: 0.9em;
            color: #666;
            font-weight: 500;
        }
        
        .lang-link {
            color: #667eea;
            text-decoration: none;
            font-weight: 600;
            padding: 5px 10px;
            border-radius: 4px;
            transition: all 0.3s ease;
        }
        
        .lang-link:hover {
            background-color: #e8ebf9;
        }
        
        .lang-link.active {
            background-color: #667eea;
            color: white;
        }
        
        .separator {
            color: #ccc;
        }
        
        .header {
            background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
            color: white;
            padding: 40px;
            text-align: center;
        }
        
        .header h1 {
            font-size: 2.5em;
            margin-bottom: 10px;
            font-weight: 700;
        }
        
        .header p {
            font-size: 1.1em;
            opacity: 0.95;
        }

        /* Header ES */

        .header-es {
            background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
            color: white;
            padding: 40px 20px;
            text-align: center;
        }
        
        .header-es h1 {
            font-size: 2.5em;
            margin-bottom: 10px;
            font-weight: 700;
        }
        
        .header-es p {
            font-size: 1.1em;
            opacity: 0.95;
        }
        
        .content {
            padding: 40px;
        }
        
        .sla-table {
            width: 100%;
            border-collapse: collapse;
            margin: 30px 0;
            font-size: 1em;
            box-shadow: 0 4px 6px rgba(0,0,0,0.1);
            border-radius: 8px;
            overflow: hidden;
        }
        
        .sla-table thead tr {
            background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
            color: white;
            text-align: left;
            font-weight: 600;
        }
        
        .sla-table th,
        .sla-table td {
            padding: 18px 20px;
        }
        
        .sla-table tbody tr {
            border-bottom: 1px solid #e0e0e0;
            transition: background-color 0.3s ease;
        }
        
        .sla-table tbody tr:hover {
            background-color: #f8f9fa;
        }
        
        .sla-table tbody tr:last-of-type {
            border-bottom: 2px solid #667eea;
        }
        
        .priority-badge {
            display: inline-block;
            padding: 6px 14px;
            border-radius: 20px;
            font-weight: 600;
            font-size: 0.9em;
            text-transform: uppercase;
            letter-spacing: 0.5px;
        }
        
        .priority-critical {
            background-color: #ff4757;
            color: white;
        }
        
        .priority-high {
            background-color: #ffa502;
            color: white;
        }
        
        .priority-medium {
            background-color: #3742fa;
            color: white;
        }
        
        .priority-low {
            background-color: #2ed573;
            color: white;
        }
        
        .time-box {
            font-weight: 600;
            color: #2c3e50;
        }
        
        .note-section {
            background-color: #f8f9fa;
            border-left: 4px solid #667eea;
            padding: 20px 25px;
            margin: 30px 0;
            border-radius: 4px;
        }
        
        .note-section h3 {
            color: #667eea;
            margin-bottom: 15px;
            font-size: 1.3em;
        }
        
        .note-section ul {
            margin-left: 20px;
            line-height: 1.8;
            color: #555;
        }
        
        .note-section li {
            margin-bottom: 8px;
        }
        
        .examples {
            font-size: 0.9em;
            color: #666;
            font-style: italic;
            margin-top: 5px;
        }
        
        .footer {
            text-align: center;
            padding: 30px;
            background-color: #f8f9fa;
            color: #666;
            font-size: 0.9em;
        }
        
        @media (max-width: 768px) {
            body {
                padding: 20px 10px;
            }
            
            .header h1 {
                font-size: 1.8em;
            }

            /* Header ES */
            .header-es h1 {
                font-size: 1.8em;
            }
            
            .header p {
                font-size: 1em;
            }
            
            .language-nav {
                padding: 12px 20px;
                font-size: 0.9em;
                flex-wrap: wrap;
            }
            
            .content {
                padding: 20px 15px;
            }
            
            /* Make table responsive by stacking rows */
            .sla-table {
                font-size: 0.9em;
            }
            
            .sla-table thead {
                display: none;
            }
            
            .sla-table tbody tr {
                display: block;
                margin-bottom: 20px;
                border: 1px solid #e0e0e0;
                border-radius: 8px;
                padding: 15px;
                background-color: #fff;
            }
            
            .sla-table tbody tr:hover {
                background-color: #f8f9fa;
            }
            
            .sla-table td {
                display: block;
                padding: 10px 0;
                border: none;
                text-align: left;
            }
            
            .sla-table td::before {
                content: attr(data-label);
                font-weight: 700;
                display: block;
                margin-bottom: 5px;
                color: #667eea;
                font-size: 0.9em;
            }
            
            .priority-badge {
                display: inline-block;
                margin-top: 5px;
            }
            
            .time-box {
                font-size: 0.95em;
            }
            
            .examples {
                font-size: 0.85em;
                margin-top: 8px;
            }
            
            .note-section {
                padding: 15px 20px;
                margin: 20px 0;
            }
            
            .note-section h3 {
                font-size: 1.1em;
            }
            
            .note-section ul {
                margin-left: 15px;
                font-size: 0.9em;
            }
        }
        
        @media print {
            body {
                background: white;
                padding: 0;
            }
            
            .container {
                box-shadow: none;
            }
            
            .sla-table tbody tr:hover {
                background-color: transparent;
            }
        }